Junior Platform Operations Analyst
Job Brief
At Ramp Health the Junior Platform Operations Analyst works on the Technology Team to support the implementation and operation of the company's Platform technology for our clients. Reporting to the Director of Platform Operations and working closely with the Platform Operations Manager, this entry-level role assists in coordinating Platform delivery and maintaining Platform operations.Responsibilities
- Assist in coordinating Platform implementation activities and delivery of configured software to clients
- Help maintain project documentation and track technical requirements
- Support the creation of project plans by gathering and organizing technical information
- Assist in scheduling and coordinating cross-functional meetings
- Prepare basic reports and draft communications for stakeholders
- Learn and follow established processes while identifying opportunities for improvement
- Work with Quality Assurance and Member Support to track and document Platform functionality issues
- Support project requirement reviews and help identify dependencies between departments
- Participate in cross-functional collaboration to understand client configurations
- Monitor and flag potential risks and issues to the Platform Operations Manager
- Help maintain Platform implementation tracking in JIRA
- Assist in documenting Platform configurations and technical requirements
Skills
- Strong organizational and documentation abilities
- Attention to detail and process adherence
- Basic analytical and problem-solving capabilities
- Ability to learn and understand technical concepts
- Good documentation skills
- Team-oriented mindset with strong collaboration potential
- Ability to follow direction and work independently on assigned tasks
- Clear written and verbal communication skills
- Eager to learn and grow in Platform operations
- Adaptable to working in a fast-paced, virtual environment
Technical Skills
- Proficiency with Microsoft Apps Suite
- Willingness to learn JIRA and project management tools
- Basic understanding of or willingness to learn SQL
- Ability to handle data files and learn sFTP
- Interest in healthcare technology platforms
Applicant will be required to submit a background check and drug screen.
Our Mission is to harness the power of onsite wellness coaching to inspire and move entire employee populations to improved health, safety, and quality of life. Click Here https://ramphealth.com/ to learn more about what makes Ramp Health one of the fastest growing health and wellness companies in America.
If you have previously applied for another position with Ramp Health, please resubmit all necessary application materials. Please no phone calls. Due to the high volume of applications, no phone calls will be accepted for this Wellness Coach position. If a member of the Ramp Health Recruiting Team is interested in speaking with you further regarding your qualifications, we will contact you directly.
Ramp Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state or local law.